FAQ - Optiba in questions and answers

On the optiba.com platform, three availability statuses can be found when browsing the product catalogue: Available 24h - shipping deadline 1 working day. Available - Shipping deadline to be checked under the Check availability button. the shipping ...
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Adding a product to Basket of orders does not imply its reservation. The product will be reserved after the order has been placed.
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The photos of the goods you see on optiba.com are mostly taken by us. This allows you to see what the goods actually look like. Nevertheless, please treat them as illustrative. In the case of secondary market goods of the type NSIL1, NSIL2, REF, USI we m...
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The optiba.com platform provides you with an offer presentation system to ensure that you always receive the most favourable offer we can prepare. What it is based on? Select the product you are interested in. Enter the desired quantity and pres...
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Yes. Once you have selected a category, e.g. Rolling and plain bearings, on the left-hand side, there are filters which can be used to narrow down the search to products with specific dimensions or other distinguishing features.
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Products on the optiba.com platform can be searched for in several ways: using the search bar on the home page - simply start typing in the name or designation and the product will be suggested, by selecting the relevant category from the list o...
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Optiba is a place to sell hundreds of thousands of machine spare parts and production related materials. Our main customers are manufacturing companies from various industries such as automotive, electrical machinery, woodworking, food, pharmaceuticals, c...
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On the Optiba.com platform, we primarily sell new products, purchased from the manufacturers and distributors of certain brands, which provides you with warranties of the highest quality of the items supplied. However, our shop also gives you access to p...
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Yes. To this end, we encourage you to make use of the Contact form. Please provide as much product information as possible in your message, such as symbols and part numbers, as well as an indication of the quantity required. You can also do this by conta...
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The abbreviations NIOP, NSIL1, NSIL2, REI, USI indicate the condition of the products. The vast majority of the items we sell are new, purchased from manufacturers and distributors. However, with optiba.com you also gain access to secondary market product...
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Products without a quoted price are only available on request. Once you submit your enquiry, our Optiba.com team will prepare for you the most favourable offer with price and deadline for each product. The offer will be sent to you by e-mail, and for logg...
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Supply deadline for products with status: Termin dostawy dla towarów ze statusemyyyyyyy   Available 24h - is 1 working day. Available - to be checked after entering the desired quantity and pressing the button Check availability.   Available upon...
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The standard supply cost depends on the weight of the products according to the table below. Weight of the products   Supply cost 0-2 kg PLN 12 2-28 kg PLN 18 Above 28 kg PLN 90   For products available on request, the ...
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The standard payment method is by pro-forma invoice transfer, after payment of which the order is completed. 
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On optiba.com, the ordering of products is carried out using Basket of orders.. How to do it?   Adding products toBasket of orders can be done in 3 ways:  Through the product catalogue available at the website: Select the product you are inter...
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Yes, we know very well how large companies work and we understand the importance of an efficient workflow of documents. Therefore, in Basket of orderswe have added the option to enter aCustomer’s Order Number, which will be carried over to all further doc...
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To repeat your order, add all the products you are interested in to Basket of orders.For products with status Available 24 and Available you can do this directly by searching for the relevant product on the website, entering the desired quantity and sele...
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If you wish to return products, please contact our specialists:bezpAby zwrócić towar prosimy o kontakt r prosimy o kontakt bezpośredni z naszymi specjalistami:rosimy o kontakt bezpośredni z naszymi specjalistami:rosimy o kontakt bezpośredni z naszymi spec...
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To create an account, go through the following points: Go to Create an account on the homepage. Fill in your personal data: Name and Surname. Fill in the login information: e-mail, password and password confirmation. Mark "I consent to...
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By all means! There are a number of benefits to creating an account at optiba.com: faster ordering process, faster making enquiry process, access to order history in the panelMy orders, all documents (invoices) in one place in the pane...
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You can log in from two locations: Zalogować się można z dwóch miejsc:Zalogować się można z dwóch miejsc:Zalogować się można z dwóch miejsc: On the homepage by clicking on the Log in button aboveBasket of orders and Basket of enquires.. In the Loggin...
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There is no answer for this question.

On special request, we can send a package without any information that Aserto is the sender. In this case, please message us during the ordering process that the package is to be neutral.
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If you are sending the order directly to your customer we are able to send the parcel with your shipping list. All you need to do is to notify us of this need in a message during the ordering process, and an Optiba specialist will help you add the correct...
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